I'm having trouble getting an internet connection with my hotspot. What should I do?
Answer
Unfortunately, the library is not equipped to troubleshoot your hotspot. Please follow the tips below and if nothing works, skip down to #7 and reach out to Kajeet directly. Hotspots are very popular and we usually do not have any available to swap out.
- To connect your device, follow the instructions on the QuickStart guide included with your device. No guide? Go to kajeet.net/support and scroll down to “Kajeet SmartSpot Guides” to find your device.
- Ensure your device is fully charged. Note that some devices need to be powered off to charge.
- Ensure your device is showing at least 3 bars of cell service. Lower than 3 bars will not connect. Hotspots are dependent on cell service signals. If you are in a place that has poor reception (hotspots use either a T-Mobile or Verizon network), relocate to an area that has better reception.
- Ensure the hotspot is near a window so that it gets as unobstructed a connection as possible.
- You may also need to check to see if your device is active in Kajeet by going to kajeet.com/status and entering the barcode number of your device.
- Still not connecting? Power off all associated devices (hotspot, laptop, smartphone, etc) completely and re-start. Then try the QuickStart instructions again.
- Still not connecting? Go to kajeet.net/support and use one of their service and support options such as live chat, filing a ticket using the form, or calling them at 877-352-5338.