What is the status of my book/computer/hotspot request?

Popular items may have a waitlist but many requests only take a few days to fulfill.

Answer

To look up the status of any library request, including books, laptops, Chromebooks, hotspots, calculators, etc, login to your CCSF Library Account with your RAM ID. Then navigate to the "Requests" tab.

  • If your request is "On Hold Shelf until xx/xx/xxxx," make sure to check your @mail.ccsf.edu email account.
    • A confirmation message is emailed to the CCSFmail account when items are ready.
  • If your request is "In Process," your request is not ready yet.
    • Once your request has been processed, you will receive an email when it is ready.
  • If your request is "In Process. Place in queue is: X," there are several people in line for this item and your place in line is the number. 
    • Once your request has been processed, you will receive an email when it is ready.

See the screenshot of the interface below to see how this information will appear on your account page:

Screenshot of library account requests tab with status of requests

  • Last Updated Nov 27, 2023
  • Views 1292
  • Answered By CCSF Librarian

FAQ Actions

Was this helpful? 1 1

Comments (1)

  1. For more information about logging in and using your CCSF email account, please see the CCSF Student Email FAQ: https://www.ccsf.edu/about-ccsf/administration/finance-and-administration/information-technology-services/ccsfmail-faq-students It covers everything like how to access it, how to change your password, how to forward messages to a personal email, and much more.
    by Librarian Lisa on Sep 27, 2023